MilkMate FAQs
FAQs For Employers
How does MilkMate work?
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- Consult: The process begins with a comprehensive consultation to understand your workplace’s needs.
- Build: The MilkMate team offers a custom breast pumping solution that fits your unique space and requirements.
- Install: MilkMate offers a white glove installation of the solution into your workplace.
- Service: MilkMate provides ongoing support, maintenance, and inventory management.
Our private, non-bathroom space dedicated for our employees’ lactation needs is small. Is there a minimum room size requirement for MilkMate?
How does MilkMate practice sustainability?
MilkMate practices sustainability by equipping every solution with recycling collection bins to properly dispose of used breast shield kits. In addition, MilkMate is continuously evaluating additional ways to become more sustainable and minimize the company’s environmental impact.
What if our company doesn’t have any breast pumping employees?
MilkMate’s solution is designed to help create a more equitable workplace. Regardless of whether your company has breast pumping employees, offering a solution like MilkMate is a way to demonstrate your commitment to offering a more supportive and inclusive workplace for all employees. MilkMate is a tool that is aimed at helping employers better recruit and retain valued female talent.
How much does MilkMate cost?
MilkMate has an upfront installation fee plus a recurring subscription service fee that is partially based on usage. The total price to the customer will vary based on the number of employees, configuration of their workspace and number of solutions required. For a more comprehensive quote, please reach out to info@milkmate.com
Who can benefit from MilkMate?
MilkMate’s revolutionary breast pumping solution was purpose-built for workplaces. MilkMate intends to benefit all industries and places of work, including but not limited to, traditional office spaces, building amenity centers, healthcare, hospitality, and education centers.
How can my company offer MilkMate?
To learn more about how your company can offer MilkMate’s turnkey breast pumping solution and service, please reach out to us directly at sales@milkmate.com.
FAQs For Users
How does MilkMate benefit working moms?
MilkMate offers a turnkey breast pumping solution for workplace wellness rooms, allowing mothers to pump breast milk without bringing anything with them to work, thus supporting their transition back to the office and ongoing productivity following maternity leave.
Is it easy to learn how to use the MilkMate solution?
- Absolutely! Learning to use MilkMate’s solution is very straightforward. The parts kits come pre-assembled, pre-sterilized, and ready for immediate use so all you have to do is open a kit bag, position your parts, plug in the tubing to MilkMate’s multi-user pump and begin your session.
- MilkMate’s pump includes a user-friendly interface with intuitive buttons, designed to operate similarly to other well-known breast pumps on the market.
- In addition, should there be any questions, MilkMate equips its users with step-by-step instructions to ensure a seamless experience.
How does MilkMate practice sustainability?
MilkMate practices sustainability by equipping every solution with recycling collection bins to properly dispose of used breast shield kits. In addition, MilkMate is continuously evaluating additional ways to become more sustainable and minimize the company’s environmental impact.
How much does MilkMate cost me as a user?
The cost of MilkMate is fully covered by the employer and offered as a benefit to employees.
What is included in each breast shield kit?
Each pre-assembled, pre-sterilized breast shield kit is comprised of all essential pumping components, including two breast shields, associated tubing and connectors, and milk pouches with secure lids. MilkMate also offers additional milk pouches as needed, ensuring a comprehensive and seamless pumping experience.
What happens if the pump breaks?
While MilkMate anticipates smooth operation of its pump, MilkMate maintains an extra pump at each location as a precaution. For any trouble shooting or support relate questions, you can always contact support@milkmate.com to get in touch with a MilkMate representative today.
What happens if we run out of breast shield kits?
MilkMate is a service, meaning that they consistently monitor and replenish parts, ensuring that the solution remains adequately stocked. As a user, however, the ask is to help MilkMate help you with inventory tracking by simply scanning the MilkMate provided QR code each time you pump and use a MilkMate single-use parts kit.
