Head of Product

At MilkMate, we’re on a mission to support and empower working moms. MilkMate is proud to introduce the market’s first fully integrated, in-workplace breast pumping solution to meet the needs of employees who wish to breast pump in the workplace and employers who care to support them. MilkMate believes that working moms should never have to choose between family and a professional career due to the challenges of breast pumping in the workplace.

As an early member of our executive team, the Head of Product will be a key organizational influencer and thought leader throughout MilkMate. We’re looking for a dynamic candidate with experience in product management of a medical device (preferably previous experience in women’s health or breast pumps!) to drive our product design & development, expand our production capabilities and ensure regulatory compliance. The Head of Product will report to our CEO and work closely with our SVP of Strategy & Operations.

Key Responsibilities:

OVERVIEW: Act as the subject matter expert for the product design, development, production and regulatory oversight of MilkMate’s medical device

Product Design & Development

  • Manage the evolution of MilkMate’s breast pump and breast shield kits
  • Own the product roadmap and strategically make investments that align with business objectives
  • Leverage customer + user insights and conduct market research to guide product prioritization
  • Understand the non-medical device and service components of our product to better serve both our customers and end users
  • Bring an unstoppable passion for the customer to ensure all end users have an exceptional experience with our product
  • Collaborate with our customer experience team to ensure proper end user training and resolve any technical issues

Production

  • Act as the primary point of contact with our third party manufacturers
  • Research and onboard new suppliers that will maintain our quality standards at the lowest cost possible
  • Quickly resolve any quality issues or negative customer feedback that originate from production
  • Communicate production updates, including risks or issues and work with team to arrive on mitigation plans
  • Continuously strive to improve manufacturing processes to produce high quality products

Regulatory

  • Act as the subject matter expert to ensure that all company processes follow the regulatory standards and standard operating procedures outlined in our QMS
  • Assist in training new members on best-in-class processes to ensure company-wide compliance for the safety of our customers and end users

If interested in learning more about the role, please contact info@milkmate.com

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